Tag Archives: service

Lingerie Letters – April 2013

Hi Poutlings!

20130417_174226If you didn’t see my Lingerie Letters product & service review from last month – clickety click! I just thought I’d share my April letter with you… and for everyone that giggled about my personal remark about sharing my knickers online, I’m doing it again….

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This month was a pair of French knickers, and Lingerie Letters had gone very tres chic with their love notes they send out along with the knickers!

20130417_174416I don’t think I own another pair of French knickers, which I believe are also called “tap pants” in the USA… They are more similar to a pair of boxer shorts, compared to traditionally fitted underwear. If you wear these during the day, be sure to pair them with very loose fitting pants or a flowing skirt as they can create quite a large visible panty line with the likes of wearing skinny jeans for example.  I think might become a new part of my nightwear, haven’t decided yet though.

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This month Lingerie Letters also sent along with the knickers “Comfitex Feminie Wipes“, which I assume are of a similar nature to the other products of the same genre on the market, but I have never read or can find any information on the company to be more informed, maybe Lingerie Letters would have more info on this?

Don’t forget to check out their website LingerieLetters.co.za and sign up for the one month option, for R95, if you are not sure about how this thing works, it’s fun, cute, a bit cheeky and a very unique idea! They are also quite interactive on their Facebook Page and I’m sure will respond to any queries you may have, alternatively, check them out on Twitter – @LingerieLetters

c’est moi

x missfitz

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South Africa, Shit Service is Not Acceptable

Hell hath no fury like a Fi scorned.

It seems to be happening ALL to often to me lately, and seriously, I cannot understand how big corporate companies can get away with acting like douche bags and leaving the customer, or in this case, myself in the dark.

If its not one “service provider” its another, and I’m actually getting fed up. I know, its South Africa, shit service doesn’t bother people as much as it bothers me. My reason for being upset is simply this: I paid you for a service, you are not delivering said service to me, how is it ethical for you to take my money (and constantly take it from me on monthly basis) without you at least answering my question. This relates to a few different industries currently and is not aimed specifically at one. I am at my wits end at the moment.

I think you’re lucky if you haven’t ever experienced an hour long phone call with a customer service representative only to experience a dropped call; being transferred and cut off; being told “eish, email this person“; being bounced from department to department when you finally cannot take that stupid interlude tone; and you are just as, if not more, in the dark about your query that started in the first place.

Just think about it, if you are a freelance photographer, or a freelance makeup artist, you get paid for your services, you give a product/service back in return. Just imagine how you would get taken to the cleaners if you bounced your clients around from left to right, in order to get their images, or go and do their makeup? I am aware that this happens, however, I am talking about real professionals not fly-by-night “pro togs” or “pro MUAs”. One thing is for certain, if you don’t deliver, as a freelancer, you do not get paid the full amount, quite simple. Effective.

However, when one is dealing with big corporate companies, the left pinky has no idea what the right earlobe is up to and vice versa, then they bring in the call center which is just the big toe nail of the entire endeavour and it simply drives the consumer nuts. Today, right now, that consumer is me.

How can you actively retaliate bad service? On a serious note: The Consumer Protection Act was brought in order to assist the customer on the street have their rights protected. I won’t go into much detail on the CPA, unless anyone is actually interested, as I’ve studied in quite in depth and I’m writing an exam on it next month… *squeal of terror*.

Yes, everyone’s answer is now, “oh put it on their Facebook page”, “Tweet about it”, blah blah blah, all those social media ways of communicating have an option to delete the posts they really don’t want the public to see anyway, and to be quite honest, I do not want to have to resort to be THAT person (apologies if you are, I just prefer a more direct approach and solution). While doing some research on the CPA, after a horrendous hour and a half phone call to a certain SHIT company, who I will be reporting to the CPA 🙂 – I happened to come across these images, which are both sad – for the person doing the retaliation and entertaining that they would go to such lengths in order to make their unhappiness towards said company/product/service known to the general public.

A Reddit User created a negative press campaign after he claimed the dealership conned him out of $9,000.00

A Reddit User created a negative press campaign after he claimed the dealership conned him out of $9,000.00

According to a study by Accenture, 55 eprcent of consumers say bad service from an insurance company will make them more likely to commit fraud against an insurance company.

According to a study by Accenture, 55 percent of consumers say bad service from an insurance company will make them more likely to commit fraud against an insurance company.

Dave Carroll, was travelling with his band members is 2008 and witnessed United Airlines handlers throwing his $3,500 Taylor guitar. The guitar obviously ended up severely damaged and he pursued the airline for payment, which he was denied. As a result he wrote and produced three YouTube music videos about his shit experience, he has since written a book and embarked on a tour and created his own customer complaint site.

Yes, this post had absolutely no sparkles, no glitter, no makeup, no gossip or no beauty but you know what? It was informative, kind of, not really, but anyway, at least you know what I’ve been doing today. Let’s just say, I am not quite at the point of producing my own YouTube music videos, but I felt like it earlier.

Happy thoughts…. and breathe!

x missfitz

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Lingerie Letters – March 2013

Hiya Poutlings!

So, I know I’m a bit behind on updating you on some of my recent purchases and experiences which I  am dying to share my  with our amazing readers, so here goes my first one (of many to come in the near future!)

If you love pretty things, underwear included, this one is definitely up your alley!

Lingerie Letters – Service & Product Review

The product and service is EXACTLY as the name suggests…. once you have signed up for the service, you will be guaranteed to receive a new pair of knickers in your post box, once a month. Just like that, SUPRISE.

I was slightly taken a back by this in the beginning, but being an open minded individual, I decided to give it a try and I need to say that I have been utterly impressed by the service and how ingenious the idea really is.

You sign up online with your personal details and every month you receive a suprise pair of knickers in the post. It is a different idea but its cute and it works, so very well.

The suprise element is definitely the best feature of this service, as you have the option to choose weather you want your favourite style, i.e. thongs, briefs or suprise me! and preferred size (XS – XXL) and then Lingere Letters suprise you every month with a new pair of drawers, in the post.

Website navigation: 9/10 & Payment: 9/10

Simple, easy, efficent navigation and payment

Notification of Payment: 10/10

I had just closed my web browser and received an email almost immediately that I was signed up for the next postage run

Suprise element: 10/10

by the time the item was in the post I had no idea that it had been sent! In fact, I am not sure how long it had been in my postbox for!!

Originality: 10/10

As far as I am aware, this is the first suprise lingerie postage service in South Africa, and the originality of the knickers they sent were unlike any I have seen in the shopping malls recently, so cute and fun.

Quality of the product: 10/10

These are by no means cheaply made, they are absolutely exquisite.

Price: 9/10

Afforable and competitive pricing, in line with the pricing in stores for buying individual pairs of knickers, especially if you buy the 6 month option. 20130402_08203320130402_082057

Packaging: 8/10

Thankfully the postage is rather discreet, the envelope is a plain white post which appears to be full, inside is the pretty Lingerie Letters envelope which encases the pair of knickers being sent to you in a small little sealed plastic packet. I was ever so grateful for the plastic packaging as I stated earlier, I do not know how long the post had been sitting in my postbox and I can tell that the envelope had been exposed to the elements, so the knickers were not damaged.

Now, that we know the service works because its been tried and tested by me… This would this be such a cute idea for a bachelorette gift for one of your close girl friends that is getting married… I think so.

this has to possibly be one of the most personal things I've ever shared on a post, my knickers. I saved you the fortune of seeing me parading around in them... jokes. ha ha, now stop looking at my knickers... moving on!

this has to possibly be one of the most personal things I’ve ever shared on a post, my knickers. I saved you the fortune of seeing me parading around in them… jokes. ha ha, now stop looking at my knickers… moving on!

Please share your Lingerie Letters service and experience with us!

Check out Lingerie Letters website here and Facebook Page too!

x missfitz

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Filed under Clothing, Fashion, Oooh la la, Product Review, Store Reviews